Per Diem Hospital Concierge

University Medical Center of Southern Nevada (UMC); Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

University Medical Center of Southern Nevada (UMC) in Las Vegas is seeking a friendly, patient-focused visitor services associate. You will greet patients and families, assist with directions, answer questions, and serve as the first point of contact to convey a positive, professional impression as they navigate the hospital.

Working as a liaison between patients, families and clinical staff, you will seek timely, satisfactory solutions to complaints or special requests while upholding patient

Qualifications

• High school diploma or equivalent and 1 year of customer service in hospital or hospitality.

Responsibilities

• Greet patients and families, direct them to care areas, and answer questions.
• Serve as liaison between patients, families and clinical staff.
• Seek satisfactory solutions to complaints or special needs while maintaining privacy.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Job description

Position Summary

As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients.

UMC is home to Nevada's ONLY Nonprofit Level I Trauma Center, Verified Burn Center, and Multi-Organ Transplant Center. In 2026, we became the FIRST and ONLY Magnet®-Recognized hospital in the state, reflecting UMC's nursing professionalism, teamwork, and superiority in patient care.

Position Summary:

Responsible for creating a safe and welcoming environment for hospital patients, visitors, and family members. Acknowledges, greets and assists visitors, and interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Serves as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to complaints, problems, or special needs.

Job Requirement

Education/Experience

Equivalent to graduation from high school and one (1) year of customer service experience in a hospital or hospitality industry.

Additional Position Requirements

• Must have open availability to work various hours including days, nights, and weekends with short time notice.

Knowledge, Skills, Abilities, And Physical Requirements

Knowledge Of:

Hospital directory; local area; hospital confidentiality policies; telephone and face-to-face communication etiquette; department and hospital safety practices and principles; infection control policies and practices; patient rights; department and hospital emergency response policies and procedures.

Skill in:

Applying customer service techniques; greeting and assisting the public; using general office equipment such as phones, copiers and facsimiles; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Physical Requirements and Working Conditions

Physical Requirements and Working Conditions: Applying customer service techniques; greeting and assisting the public; using general office equipment such as phones, copiers and facsimiles; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining efficient, effective and safe use of equipment.