Patient Experience Advocate — Front Desk & Scheduling

CareSpot Urgent Care; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay with monthly incentive

Generous PTO starting on day one

Medical, dental, vision and wellness

401(k) with company match

Job summary

CareSpot Urgent Care in Florida is hiring a Patient Services Advocate to create the ultimate patient experience from check-in to check-out, delivering exceptional service in a fast-paced clinic. You will greet patients, guide registration, verify insurance, collect payments, and keep patients informed about wait times to ensure the most efficient visit possible.

Two years of customer service or medical front office experience preferred; high school diploma required; BLS certification; ability to

Qualifications

• Two years’ experience in customer service and medical front office preferred.
• BLS certification preferred.
• Ability to pass AHCA background screening.

Responsibilities

• Greet patients upon arrival and promptly answer incoming calls.
• Guide patients through registration, including insurance verification.
• Assist with payment collection and daily deposits/payments reconciliation.

Skills

Customer service

Interpersonal communication

Organizational skills

Calm under pressure

Education

High school diploma or equivalent

Job description

CareSpot Urgent Care in Florida is hiring a Patient Services Advocate to create the ultimate patient experience from check-in to check-out, delivering exceptional service in a fast-paced clinic. You will greet patients, guide registration, verify insurance, collect payments, and keep patients informed about wait times to ensure the most efficient visit possible.

Two years of customer service or medical front office experience preferred; high school diploma required; BLS certification; ability to