Patient Experience Advocate & Care Liaison

Universal Health Services; Washington (District of Columbia); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation & Generous PA

Excellent Medical, Dental, Vision and

401(K) with company match and discount

SoFi Student Loan Refinancing Program

Career development opportunities

Job summary

The Patient Advocate at GW Hospital serves as a liaison between patients, families, and the hospital to ensure concerns are addressed promptly and compassionately. Investigating feedback, facilitating resolution, and promoting patient-centered service are core responsibilities.

Collaborating with Nursing, Physicians, Quality, Risk Management and Administration, this role supports regulatory compliance and contributes to patient experience initiatives through education and data-driven

Qualifications

• Associate's Degree required.
• Bachelor's degree preferred.
• Minimum 1-3 years' experience in a hospital or healthcare setting.
• Minimum 1-2 years' service recovery experience orExperience with complaint/grievance management.

Responsibilities

• Serve as liaison between patients, families and the hospital.
• Investigate feedback, facilitate resolution, and promote patient-centered care.
• Collaborate with Nursing, Physicians, Quality, Risk Management and Administration to ensure regulatory compliance and effective resolution of patient concerns.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Microsoft Office

Education

Associate's Degree

Bachelor's degree preferred

1-3 years hospital experience

Job description

The Patient Advocate at GW Hospital serves as a liaison between patients, families, and the hospital to ensure concerns are addressed promptly and compassionately. Investigating feedback, facilitating resolution, and promoting patient-centered service are core responsibilities.

Collaborating with Nursing, Physicians, Quality, Risk Management and Administration, this role supports regulatory compliance and contributes to patient experience initiatives through education and data-driven