Patient Experience Advocate

Laurel Ridge Treatment Center; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Challenging environment

Competitive compensation & PTO

Medical, dental, vision, prescription

401(k) with company match

SoFi student loan refinancing

Career development opportunities

Job summary

The George Washington University Hospital in Washington, DC is seeking a Patient Advocate to serve as a liaison between patients and care teams, ensuring concerns are addressed promptly and compassionately.

You'll investigate feedback, facilitate resolutions, and collaborate with Nursing, Physicians, Quality, Risk Management and Administration to promote patient-centered care and continuous service improvement.

Qualifications

• Associate's Degree required.
• Bachelor's degree or equivalent preferred.
• 1–3 years of healthcare or hospital experience.
• 1–2 years' service recovery or grievance management experience.

Responsibilities

• Serve as liaison between patients, families, and hospital to address concerns.
• Investigate feedback and facilitate timely, compliant resolutions.
• Partner with Nursing, Physicians, Quality, Risk Management, and Admin to ensure regulatory compliance.
• Support patient experience initiatives through staff education and service recovery coaching.

Skills

Office management

Database management

Microsoft Office

Interpersonal skills

Analytical skills

Organizational skills

Verbal communication

Written communication

Prioritization

Clinical knowledge

Education

Associate's degree

Bachelor's degree or equivalent

Job description

The George Washington University Hospital in Washington, DC is seeking a Patient Advocate to serve as a liaison between patients and care teams, ensuring concerns are addressed promptly and compassionately.

You'll investigate feedback, facilitate resolutions, and collaborate with Nursing, Physicians, Quality, Risk Management and Administration to promote patient-centered care and continuous service improvement.