Patient Experience Advocate | Care & Resolution

The George Washington University Hospital; Washington (District of Columbia); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Medical, Dental, Vision and Rx plans

401(k) with company match

SoFi student loan refinancing

Career development opportunities

Benefits website access

Job summary

The George Washington University Hospital (GW Hospital) seeks a Patient Advocate to act as a liaison between patients, families, and the hospital, ensuring concerns are addressed compassionately and promptly. You will investigate feedback, facilitate resolutions, and promote patient-centered care with multidisciplinary teams.

You will collaborate with Nursing, Physicians, Quality, Risk Management, and Administration to ensure regulatory compliance and improve service outcomes, while supporting

Qualifications

• Associate's Degree Reqired
• Bachelor's or equivalent degree preferred
• Minimum 1-3 years' Experience in a hospital or healthcare setting
• Minimum 1-2 years' service recovery experience or Experience with complaint/grievance management

Responsibilities

• Investigate patient concerns, complaints, and grievances and promote patient-centered care.
• Partner with Nursing, Physicians, Quality, Risk Management, and Administration to ensure regulatory compliance and effective resolution.
• Support organizational patient experience initiatives through staff education and service recovery coaching; identify opportunities from data trends.

Skills

Customer service

Administration

Interpersonal skills

Analytical skills

Verbal & written communication

Prioritization

Clinical knowledge

Education

Associate's Degree

Bachelor's or equivalent degree

Job description

The George Washington University Hospital (GW Hospital) seeks a Patient Advocate to act as a liaison between patients, families, and the hospital, ensuring concerns are addressed compassionately and promptly. You will investigate feedback, facilitate resolutions, and promote patient-centered care with multidisciplinary teams.

You will collaborate with Nursing, Physicians, Quality, Risk Management, and Administration to ensure regulatory compliance and improve service outcomes, while supporting