Patient Scheduling & Access Coordinator

CHAS Health; United States; On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Milestone bonus

Health coverage

401(k) with employer match

Paid time off

Tuition assistance

Childcare reimbursement

CME and license fee reimbursement

Job summary

CHAS Health in United States is seeking an in-clinic Scheduling Associate to improve patient access by delivering excellent scheduling support, coordinating with care teams, and ensuring accurate visit types and times.

You will handle follow-ups, manage waitlists, document activity in the EHR, and support quality initiatives while upholding HIPAA and patient-centered values. CHAS Health offers strong benefits, a milestone bonus, and generous PTO for full-time staff.

Qualifications

• High school diploma or equivalent required.
• Prior experience working in clinical setting strongly preferred.
• Prior customer service experience strongly preferred.

Responsibilities

• Provides excellent customer service as a first point of contact for patients and conveys services, locations, providers, and access options.
• Schedules follow-up appointments and supports in-room scheduling to improve continuity of care and patient experience.
• Conducts outreach to reschedule missed appointments and manages a patient waitlist to improve access.
• Schedules visits aligned with provider preferences and guidelines, ensuring accurate visit types and interpreter needs.
• Represents scheduling standards and documents activity in the electronic health record.

Skills

Attention to detail

HIPAA regulations

Customer service

Oral and written communication

Compassion for patients

Teamwork

Multi-tasking

Computer skills

Driver's license

Safe and respectful environment

Education

High school diploma or equivalent

Job description

CHAS Health in United States is seeking an in-clinic Scheduling Associate to improve patient access by delivering excellent scheduling support, coordinating with care teams, and ensuring accurate visit types and times.

You will handle follow-ups, manage waitlists, document activity in the EHR, and support quality initiatives while upholding HIPAA and patient-centered values. CHAS Health offers strong benefits, a milestone bonus, and generous PTO for full-time staff.