Patient Experience Advocate

Greater Seacoast Community Health; Somersworth (NH); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Competitive Compensation

401(k) with Employer Match

Employer-Paid Life Insurance

Employer-Paid Short-Term Disability

Generous Paid Time Off

Paid Holidays

Employee Assistance Program

Professional Development Opportunities

Job summary

Greater Seacoast Community Health is seeking a Patient Advocate for our Somersworth primary care practice. You will warmly greet patients, coordinate access to care, verify insurance, educate on financial options, and collect payments while maintaining confidentiality.

You will join a mission-driven team focused on delivering an outstanding patient experience and building a brand-new healthcare practice in the Wakefield/Somersworth area with opportunities for growth.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of customer service, administrative support, medical reception, patient registration, or call center experience.
• Strong computer, communication, and organizational skills.

Responsibilities

• Welcome patients with professionalism, warmth, and compassion.
• Schedule appointments and coordinate patient access to care.
• Verify insurance coverage and maintain accurate patient records.
• Educate patients about financial assistance programs, payment options, and available services.
• Collect copays and patient payments accurately.
• Connect uninsured or underinsured patients with available resources.
• Answer incoming calls and assist patients with questions and scheduling needs.
• Collaborate with providers and clinical staff to ensure a seamless patient experience.
• Maintain confidentiality while delivering exceptional customer service.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

Greater Seacoast Community Health is seeking a Patient Advocate for our Somersworth primary care practice. You will warmly greet patients, coordinate access to care, verify insurance, educate on financial options, and collect payments while maintaining confidentiality.

You will join a mission-driven team focused on delivering an outstanding patient experience and building a brand-new healthcare practice in the Wakefield/Somersworth area with opportunities for growth.