Patient Advocate

Greater Seacoast Community Health; Somersworth (NH); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Competitive Compensation

401(k) with Employer Match

Employer-Paid Life Insurance

Employer-Paid Short-Term Disability

Generous Paid Time Off

Paid Holidays

Employee Assistance Program

Professional Development Opportunities

Job summary

Greater Seacoast Community Health is seeking a Patient Advocate for our Somersworth primary care practice. You will warmly greet patients, coordinate access to care, verify insurance, educate on financial options, and collect payments while maintaining confidentiality.

You will join a mission-driven team focused on delivering an outstanding patient experience and building a brand-new healthcare practice in the Wakefield/Somersworth area with opportunities for growth.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of customer service, administrative support, medical reception, patient registration, or call center experience.
• Strong computer, communication, and organizational skills.

Responsibilities

• Welcome patients with professionalism, warmth, and compassion.
• Schedule appointments and coordinate patient access to care.
• Verify insurance coverage and maintain accurate patient records.
• Educate patients about financial assistance programs, payment options, and available services.
• Collect copays and patient payments accurately.
• Connect uninsured or underinsured patients with available resources.
• Answer incoming calls and assist patients with questions and scheduling needs.
• Collaborate with providers and clinical staff to ensure a seamless patient experience.
• Maintain confidentiality while delivering exceptional customer service.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

Somersworth, New Hampshire – Primary Care Practice

Hourly Rate: $21.50+ per hour

Compensation is based on experience, customer service skills, and healthcare registration experience.

Be the First Smile. The First Welcome. The First Step in Someone's Care Journey.

Greater Seacoast Health is looking for a compassionate and customer-focused Patient Advocate to become one of the founding team members at our Somersworth Primary Care practice.

As the first person many patients will meet or speak with, you'll play an essential role in creating a welcoming, positive, and supportive healthcare experience from the very first interaction.

If you enjoy helping others, solving problems, and making people feel valued, we'd love to have you on our team.

Make a Difference Every Day

Every phone call, every greeting, and every interaction helps patients feel comfortable, supported, and connected to the care they need.

Join a Collaborative Team

Work alongside providers, nurses, behavioral health professionals, and clinical support staff who believe exceptional care starts with exceptional teamwork.

Grow Your Career

Develop valuable healthcare experience while building a career with a mission-driven organization that promotes professional growth and advancement.

What You'll Do

As a Patient Advocate, you will:

• Welcome patients with professionalism, warmth, and compassion.
• Schedule appointments and coordinate patient access to care.
• Verify insurance coverage and maintain accurate patient records.
• Educate patients about financial assistance programs, payment options, and available services.
• Collect copays and patient payments accurately.
• Connect uninsured or underinsured patients with available resources.
• Answer incoming calls and assist patients with questions and scheduling needs.
• Collaborate with providers and clinical staff to ensure a seamless patient experience.
• Maintain confidentiality while delivering exceptional customer service.

Minimum Qualifications (Required to Be Considered)

Applicants must meet the following minimum qualifications:

• High School Diploma or equivalent.
• Minimum of one (1) year of customer service, administrative support, medical reception, patient registration, or call center experience.
• Strong computer, communication, and organizational skills.

Preferred Qualifications

Healthcare registration or medical office experience.

Electronic Health Record (EHR) experience.

Experience working with insurance verification and patient scheduling.

Bilingual candidates are encouraged to apply.

You're friendly, dependable, and thrive in a fast-paced environment.

You enjoy helping people, communicating with empathy, solving problems, and making every patient feel welcomed, respected, and cared for.

You're excited about helping create an outstanding patient experience as part of a brand-new healthcare team serving the Wakefield community.

• Competitive Compensation
• 401(k) with Employer Match
• Employer-Paid Life Insurance
• Employer-Paid Short-Term Disability
• Generous Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Professional Development Opportunities

Greater Seacoast Health is a nonprofit healthcare organization committed to providing integrated, compassionate, high-quality healthcare for everyone in our community.

We believe exceptional patient care begins with exceptional people, and every member of our team plays an important role in improving the health of the communities we serve.

Our values guide everything we do:

Ready to Help Build Something Great?

If you're looking for more than just a job—if you're looking for the opportunity to help launch a new healthcare practice while making a meaningful difference in your community every day,we'd love to hear from you.