Patient Experience Advocate

Hackensack Meridian Health; Red Bank (NJ); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health seeks an Experience Ambassador to advocate for patients and visitors, bridging communication with physicians and teams. The role collects feedback and tracks experience trends while addressing complaints using service recovery techniques.

The position supports families in crisis and performs responsibilities of the Experience Coordinator, requiring strong customer‑facing skills and healthcare awareness.

Qualifications

• High School diploma or GED (or equivalent).
• 3–4 years experience in a customer‑oriented position.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
• Proficient in Microsoft Outlook and Office.

Responsibilities

• Serve as consumer advocate and liaison between patients/visitors and physicians and team members.
• Capture feedback through proactive patient rounding and report trends impacting patient experience.
• Address consumer complaints using service recovery methods and protect patient rights.
• Provide support to families in crisis and assist with functions of the Experience Coordinator.

Skills

Interpersonal skills

Verbal communication

Problem solving

Service recovery

Microsoft Outlook

Organizational skills

Education

High School diploma or GED

Associates or Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Hackensack Meridian Health seeks an Experience Ambassador to advocate for patients and visitors, bridging communication with physicians and teams. The role collects feedback and tracks experience trends while addressing complaints using service recovery techniques.

The position supports families in crisis and performs responsibilities of the Experience Coordinator, requiring strong customer‑facing skills and healthcare awareness.