Patient Experience Advocate

Bon Secours; Midlothian (VA); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Referral bonuses

403(b) plan

Health coverage

Job summary

Bon Secours seeks a Patient Advocate to support patient relations and quality improvement while addressing concerns in line with CMS regulations. This role reports to the Manager of Volunteer Services and Patient Relations and works across hospital departments.

Ideal candidates have a healthcare background, strong communication skills, and the ability to document conversations and create action plans for diverse patient populations.

Qualifications

• Bachelor's degree in nursing preferred or BA in healthcare-related field or equivalent experience.
• Experience resolving customer relations issues with diverse populations.
• Ability to write case notes, progress reports and action plans.
• Comfort with de-escalation, crisis management and conflict resolution.
• Experience using interpersonal, oral and written communication in hospital settings.

Responsibilities

• Respond to patient concerns and grievances per CMS regulations.
• Integrate hospital policy, quality improvement and patient care issues.
• Document conversations and actions; write progress notes and action plans.
• Collaborate with Care Team to develop effective solutions.

Skills

Interpersonal skills

De-escalation

Conflict resolution

Crisis management

Reflective listening

Documentation

Education

Bachelor's degree in nursing preferred or BA in healthcare

Tools

Basic computer literacy

Job description

Bon Secours seeks a Patient Advocate to support patient relations and quality improvement while addressing concerns in line with CMS regulations. This role reports to the Manager of Volunteer Services and Patient Relations and works across hospital departments.

Ideal candidates have a healthcare background, strong communication skills, and the ability to document conversations and create action plans for diverse patient populations.