Patient Advocate - St. Francis Medical Center

Bon Secours; Midlothian (VA); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Referral bonuses

403(b) plan

Health coverage

Job summary

Bon Secours seeks a Patient Advocate to support patient relations and quality improvement while addressing concerns in line with CMS regulations. This role reports to the Manager of Volunteer Services and Patient Relations and works across hospital departments.

Ideal candidates have a healthcare background, strong communication skills, and the ability to document conversations and create action plans for diverse patient populations.

Qualifications

• Bachelor's degree in nursing preferred or BA in healthcare-related field or equivalent experience.
• Experience resolving customer relations issues with diverse populations.
• Ability to write case notes, progress reports and action plans.
• Comfort with de-escalation, crisis management and conflict resolution.
• Experience using interpersonal, oral and written communication in hospital settings.

Responsibilities

• Respond to patient concerns and grievances per CMS regulations.
• Integrate hospital policy, quality improvement and patient care issues.
• Document conversations and actions; write progress notes and action plans.
• Collaborate with Care Team to develop effective solutions.

Skills

Interpersonal skills

De-escalation

Conflict resolution

Crisis management

Reflective listening

Documentation

Education

Bachelor's degree in nursing preferred or BA in healthcare

Tools

Basic computer literacy

Job description

Primary Function/General Purpose Of Position

The Patient Advocate is under the general direction of the Manager, Volunteer Services and Patient Relations, and is responsible for serving in a role to effectively integrate hospital policy, quality improvement, and patient care issues in all sectors of the organization to improve patient satisfaction and to respond to patient concerns and grievances per CMS regulations.

Employment Qualifications

• Professional level of Healthcare knowledge, which is equivalent to completion of a Bachelor's in nursing preferred, or Bachelor's degree (BA) in other Healthcare related fields such as Social Work, Counseling, Psychology or equivalent and relevant work experience.
• Work experience assessing and assisting in the resolution of customer relations using interpersonal, oral and/or written skills with a variety of populations required.
• Requires skills in critical and technical reading, as well as the ability to write case notes, progress reports, and action plans and accurately document conversations and actions.
• Possess the capacity to innovate and improvise in achieving effective solutions.
• Requires experience with using interpersonal, oral, and written communication skills serving a variety of cultures and socioeconomic strata.
• Requires experience in the utilization of skills specifically related to developing a rapport with patients, families and the Care Team as a vital foundation in problem solving and conflict management/resolution.
• Requires demonstrated basic computer literacy and the ability to learn and utilize additional software and program applications germane to a hospital environment.
• Demonstrates an aptitude in the following areas: de-escalation, crisis management, conflict resolution, arbitration, reflective listening, reframing and restructuring, accurately assessing issues and creating relevant solutions to problems.

Range

• Minimum: $22.02
• Maximum: $33.04

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being- personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmenative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]