Patient Experience Advocate

Premier Health Partners; MIDDLETOWN (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Premier Health Partners in Middletown, OH, seeks a Patient Relations Representative to act as a liaison among patients, families, hospital staff, and providers, actively listening to identify problems and drive service improvement.

The role emphasizes patient advocacy, confidentiality, and collaboration across departments, with a focus on excellence, recovery, and delivering compassionate care. Requires a Bachelor’s degree and strong communication skills.

Qualifications

• Bachelor’s degree is required.
• 1–3 years of job-related experience, preferably in customer service.
• Notary from county of residence is a plus.

Responsibilities

• Serve as a consultant and liaison between patient, family, visitors, hospital and medical staff; listen to identify problems and drive service improvement.
• Document complaints and grievances and report findings to leadership staff.
• Maintain confidentiality, perform problem solving, advocacy, and support service recovery.
• Collaborate across levels of the organization to enhance patient experience.

Skills

Outstanding communication

Customer service

Conflict resolution

Relationship management

Confidentiality

Education

Bachelor's degree

Notary (plus)

Job description

Premier Health Partners in Middletown, OH, seeks a Patient Relations Representative to act as a liaison among patients, families, hospital staff, and providers, actively listening to identify problems and drive service improvement.

The role emphasizes patient advocacy, confidentiality, and collaboration across departments, with a focus on excellence, recovery, and delivering compassionate care. Requires a Bachelor’s degree and strong communication skills.