Patient Experience Advocate

Northside Hospital; Cumming (GA); On-site; USD 36,000 - 56,000; Full time

Job summary

Northside Hospital is seeking a patient advocate to process complaints and concerns from patients, families, and visitors. You will serve as the first point of contact in the grievance process and help identify options for resolution while ensuring compassionate, confidential support.

The role requires strong communication, patience, and the ability to work with staff to improve service. A high school diploma and experience in advocacy or customer service are needed; bilingual skills are

Qualifications

• Requires a high school diploma or equivalent.
• Two years of experience in advocacy, public relations, customer service, or medical setting.

Responsibilities

• Process complaints and concerns from patients, families and visitors.
• Act as initial representative during grievance process and identify resolution options.
• Provide emotional support, referrals, and maintain professional, confidential communication.

Skills

Interpersonal skills

Organizational skills

Customer service

Written and oral communication

Problem-solving

Independent work

Education

High School diploma or GED or postsecondary education

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Northside Hospital is seeking a patient advocate to process complaints and concerns from patients, families, and visitors. You will serve as the first point of contact in the grievance process and help identify options for resolution while ensuring compassionate, confidential support.

The role requires strong communication, patience, and the ability to work with staff to improve service. A high school diploma and experience in advocacy or customer service are needed; bilingual skills are