Patient Experience Liaison & Resolution Advocate

Northside Hospital Inc.; Cumming (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Northside Hospital Inc. in Cumming, Georgia is looking for a dedicated Advocate to handle patient complaints and concerns. You will act as the first point of contact during grievance processes, providing emotional support and finding resolutions for patients and their families.

Candidates must have at least 2 years of experience in customer service or a medical setting, excellent communication skills, and a high school diploma or equivalent. Knowledge of Microsoft Office is essential.

Qualifications

• Minimum of 2 years experience in customer service or medical setting.
• Ability to type at least 30 words per minute.
• Bilingual (Spanish preferred) is a plus.

Responsibilities

• Process complaints and concerns from patients and families.
• Act as the initial representative during grievance processes.
• Provide emotional support to patients and families.

Skills

Interpersonal skills

Organizational skills

Customer service skills

Communication skills

Problem-solving skills

Education

High School diploma or equivalent

Associates or Bachelor's Degree in relevant field

Tools

Microsoft Office Suite

Patient information software

Job description

Northside Hospital Inc. in Cumming, Georgia is looking for a dedicated Advocate to handle patient complaints and concerns. You will act as the first point of contact during grievance processes, providing emotional support and finding resolutions for patients and their families.

Candidates must have at least 2 years of experience in customer service or a medical setting, excellent communication skills, and a high school diploma or equivalent. Knowledge of Microsoft Office is essential.