Patient Experience Advocate

Northside Hospital; Canton (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Northside Hospital in Atlanta seeks a dedicated patient advocate to handle complaints and concerns from patients, families and visitors. You will serve as the initial contact during the grievance process, identify resolution options, and coordinate referrals to meet the customer's needs.

The role requires a high school diploma, at least two years in advocacy or customer service, and the ability to type 30 wpm. Bilingual skills and strong interpersonal abilities are preferred.

Qualifications

• High School diploma or GED required.
• Two years of experience in advocacy, public relations, customer service, or medical setting.
• Ability to type a minimum of 30 words per minute.

Responsibilities

• Serve as the initial representative during the grievance process and identify options for resolution.
• Provide direct intervention with staff/patient/family conflict; refer to meet customer needs.
• Make recommendations for process improvement to increase patient satisfaction.

Skills

Interpersonal skills

Organizational skills

Customer service

Written and oral communication

Typing 30 wpm

Bilingual (Spanish preferred)

Education

High School diploma or GED

Associate/Bachelor/Master in related field

Tools

Microsoft Office (Word, Excel, Teams)

Electronic health record software

Job description

Northside Hospital in Atlanta seeks a dedicated patient advocate to handle complaints and concerns from patients, families and visitors. You will serve as the initial contact during the grievance process, identify resolution options, and coordinate referrals to meet the customer's needs.

The role requires a high school diploma, at least two years in advocacy or customer service, and the ability to type 30 wpm. Bilingual skills and strong interpersonal abilities are preferred.