Patient Experience Advocate

Medical University of South Carolina; Columbia (SC); On-site; USD 30,000 - 39,000; Full time

Job summary

The Medical University of South Carolina seeks a Patient Experience Liaison to work with patients and families, addressing concerns and coordinating with medical teams to ensure a positive hospital experience. The role interfaces with multiple departments to resolve issues and improve service delivery.

Required is a high school diploma or equivalent; completion of an accredited medical assisting program is preferred, with BLS certification or equivalent.

Qualifications

• High school diploma or equivalent.
• Completion of an accredited medical assisting program with one year of patient care experience preferred.

Responsibilities

• Addresses patient and family concerns to enhance the hospital experience.
• Acts as liaison between patients, families and healthcare teams to facilitate care and communication.
• Responds to complaints and coordinates with staff to resolve delays in service.

Skills

Patient care experience

Communication

Problem solving

Education

High school diploma or equivalent

Medical assisting program

Tools

BLS Certification

Job description

The Medical University of South Carolina seeks a Patient Experience Liaison to work with patients and families, addressing concerns and coordinating with medical teams to ensure a positive hospital experience. The role interfaces with multiple departments to resolve issues and improve service delivery.

Required is a high school diploma or equivalent; completion of an accredited medical assisting program is preferred, with BLS certification or equivalent.