Emergency Department Patient Experience Advocate

Cooper Norcross Health; Camden (NJ); On-site; USD 48,000 - 72,000; Full time

Job summary

Cooper University Health Care is seeking an ED Clinical Patient Ambassador to enhance patient and family experience in the Emergency Department. The role collaborates with care teams to streamline care, inform families about ED processes, and support comfort and timely disposition.

The position requires clinical experience (LPN/EMT or equivalent) with strong communication, critical thinking, and proficiency in Microsoft 365 and EPIC RL Feedback.

Qualifications

• LPN/EMT or equivalent clinical experience required.
• 3-5 year's experience preferred.
• High School Diploma
• Bachelor's Degree preferred

Responsibilities

• Collaborates with care team to improve patient/family experience in ED.
• Educates patients and families on ED process and potential admission.
• Greets patients and families and notes test status and bed availability.
• Addresses patient/family concerns and resolves issues for exceptional service.

Skills

LPN/EMT experience

Communication

Critical thinking

Microsoft 365

EPIC RL Feedback

Education

High School Diploma

Bachelor's Degree preferred

Tools

EPIC

RL Feedback module

Microsoft 365 (Teams/Outlook/Excel/PowerPoint)

Job description

Cooper University Health Care is seeking an ED Clinical Patient Ambassador to enhance patient and family experience in the Emergency Department. The role collaborates with care teams to streamline care, inform families about ED processes, and support comfort and timely disposition.

The position requires clinical experience (LPN/EMT or equivalent) with strong communication, critical thinking, and proficiency in Microsoft 365 and EPIC RL Feedback.