PATIENT AMBASSADOR (FULL TIME)

Crothall Healthcare; Baton Rouge (LA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Retirement plan

Health benefits

Discount marketplace

Identify theft protection

Pet insurance

Legal services

FSAs

Job summary

Crothall Healthcare is hiring a Patient Ambassador in Baton Rouge to serve as the primary representative of the Patient Experience Team. The role involves completing patient interviews and new admission visits, ensuring a hospitality-focused approach, and supporting client satisfaction and accounts.

The position is full-time, with Monday–Friday schedule and rotating weekends, located at Our Lady of the Lake Main Campus. Benefits are offered; pay ranges from $15.00 to $16.00 per hour.

Qualifications

• Prior customer service experience preferred.
• Thorough knowledge of office procedures and contract administration.
• Fiscal and budgetary skills.

Responsibilities

• Conducts admission visits and interviews within established timelines.
• Promotes hospitality and customer-focused service across units.
• Supports client satisfaction and account retention.
• Assists in managing and reporting patient satisfaction initiatives.
• Performs housekeeping and related tasks as needed.

Skills

Customer service

Office procedures

Budgeting

Job description

• We are hiring immediately for a full time PATIENT AMBASSADOR position.
• Location: Our Lady of the Lake Main Campus - 5000 Hennessy Boulevard, Baton Rouge, LA 70808. Note: online applications accepted only.
• Schedule: Full time schedule. Monday - Friday, rotating weekends. Hours may vary. Further details upon interview.
• Requirement: Prior customer service experience preferred.
• Perks: Great benefits!
• Pay Range: $15.00 per hour to $16.00 per hour.

Crothall Healthcare

Job Summary

Summary: As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits.

Essential Duties and Responsibilities:

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Qualifications:

• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Benefits For Our Team Members

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Crothall maintains a drug-free workplace.