Patient Relations Specialist (Labor Pool)

Riverside Health; Newport News (VA); Hybride; USD 30 000 - 40 000; Temps partiel

Résumé du poste

Riverside Regional Medical Center in Newport News, Virginia is seeking a Patient Relations Specialist (Labor Pool) to investigate and resolve patient compliments and concerns, document outcomes, and report to leadership.

The role emphasizes proactive and reactive service recovery, HIPAA compliance audits, collaboration with managers, and educating staff and community groups to uphold patient rights and safety standards.

Qualifications

• Bachelor's degree required.
• Experience in healthcare navigation and patient advocacy preferred.
• Notary - Secretary of the Commonwealth within 1 year required.

Responsabilités

• Responds to patient concerns and collaborates with managers to assure satisfaction.
• Mediates between physicians, patients, and families to maintain clear communication.
• Oversees EH R entries, responds to safety concerns, and reports to safety manager.
• Prepares department budget and engages in service recovery to prevent litigation.
• Participates in HIPAA audits and education efforts on patient privacy.

Connaissances

Healthcare navigation

Patient advocacy

Communication skills

Formation

Bachelor's degree

Description du poste

Patient Relations Specialist (Labor Pool)# Careers## Patient Relations Specialist (Labor Pool)Apply: Riverside Regional Medical Center - Newport News, Virginia: Part time: Posted Yesterday: 2026-038604Newport News, Virginia**Hiring Range**$22.10 - $28.70/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Hours:** Labor Pool (as needed) **Overview** The Patient Relations Specialist is responsible to investigate, resolve, document and report patient and visitor compliments and concerns to leadership and staff. The successful candidate will develop, implement and participate in customer service and patient relations initiatives related to the facility. The intent of this position is to serve in both a proactive and reactive manner. The Patient Relations Specialist will be responsible for explaining Patient Rights to both patients and staff. **What you will do*** Responds to patient concerns and collaborates with managers, directors, and VPs to assure patient satisfaction* Mediates between physicians, patients, and family members to maintain a high level of communication to assure customer and staff satisfaction. Acts as an information and collaboration resource for both staff and families.* Oversight of all concerns entered into Electronic Health Record database; responds to safety concerns and reports them to safety manager; committee participation focused on overseeing quality and safety standards as required by DNV. Participation in reoccurring safety meetings. Timely closure of open events related to complaints and grievances.* Prepares department budget and provides oversight; mediates to prevent litigation by working with customers to resolve their issues; service recovery* Responsible for conducting monthly HIPAA audits and HIPAA investigations as needed. Participates in education efforts to ensure best practice in patient privacy* Participates in professional activities, in-service programs, and committee assignments to enhance personal, professional, and institutional advancement. Provides educational presentations to community groups and agencies**Qualifications** **Education*** **Bachelors Degree, (Required)****Experience*** Previous experience in healthcare navigation and patient advocacy (Preferred)**Licenses and Certifications*** Notary - Secretary of the Commonwealth within 1 Year (Required)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.