Patient Experience & Admissions Concierge

Infinity Healthcare Consulting; Chicago (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Bonuses

Exceptional Benefits

Flexible Scheduling

Career Development

Supportive Team Culture

Job summary

Infinity Healthcare Consulting is seeking an Admissions Concierge to manage admissions from pre-admission through discharge, coordinating with health center teams to ensure patient readiness and seamless service.

The role includes patient rounds within 24 hours of stay, clear communication of patient needs, and ongoing follow-up with leadership to maintain satisfaction. Excellent teamwork in a fast-paced healthcare setting is essential.

Qualifications

• Strong clinical skills and a caring approach to patient care.
• Team player who thrives in a fast-paced environment.
• Long term care experience preferred

Responsibilities

• Oversee admissions from pre-admission to discharge.
• Perform customer service rounds within the first 24 hours of patient stay.
• Thoroughly communicate patient needs, room readiness and follow-up to ensure satisfaction.
• Collaborate with marketing and health center teams to create a seamless admissions experience.

Skills

Strong clinical skills

Caring approach

Team player

Job description

Infinity Healthcare Consulting is seeking an Admissions Concierge to manage admissions from pre-admission through discharge, coordinating with health center teams to ensure patient readiness and seamless service.

The role includes patient rounds within 24 hours of stay, clear communication of patient needs, and ongoing follow-up with leadership to maintain satisfaction. Excellent teamwork in a fast-paced healthcare setting is essential.