Patient Admissions Concierge — Seamless Care Experience

Infinity Healthcare Consulting; Wabash (IN); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Bonuses

Exceptional Benefits

Flexible Scheduling

Career Development

Supportive Team Culture

Job summary

Infinity Healthcare Consulting is seeking an Admissions Concierge to oversee all admissions into our health center(s) from pre-admission to discharge, ensuring a smooth intake and high patient satisfaction across the stay. The role includes performing customer service rounds within the first 24 hours, reporting to center leadership, and ongoing throughout the patient stay.

You will work with the marketing team and health center staff to communicate patient needs, room readiness, and follow-up.

Qualifications

• Strong clinical skills and a caring approach to patient care.
• Team player who thrives in a fast-paced environment.
• Long term care experience preferred.

Responsibilities

• Oversee all admissions coming into the health center(s) from pre-admission to discharge.
• Perform customer service rounds within first 24 hours of patient stay to ensure patient satisfaction and report to center leadership.
• Communicate patient-specific needs, room readiness, and hospitalized patient follow-up to the health center team and marketing.
• Support seamless admissions experience through coordination with marketing and health center teams throughout the patient stay.

Job description

Infinity Healthcare Consulting is seeking an Admissions Concierge to oversee all admissions into our health center(s) from pre-admission to discharge, ensuring a smooth intake and high patient satisfaction across the stay. The role includes performing customer service rounds within the first 24 hours, reporting to center leadership, and ongoing throughout the patient stay.

You will work with the marketing team and health center staff to communicate patient needs, room readiness, and follow-up.