Patient Experience Administrative Specialist

CommonSpirit Health; Grand Island (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

CHI Health Clinic in Nebraska seeks a Medical Support Assistant (MSA) to ensure smooth patient flow, accurate scheduling, registration, and confidential record-keeping in a clinical setting. You will greet patients, prepare intake, collect specimens, and coordinate referrals to support efficient clinic operations.

You will handle billing processes, maintain a welcoming environment, and demonstrate empathy and professionalism in patient interactions, contributing to a positive patient experience.

Qualifications

• Must have completed State Health Department approved CNA program.
• Must have completed State Health Department approved EMR training program.
• CPR certification required.

Responsibilities

• Assists with general patient care following established clinic workflows.
• Greets and prepares patients for the health care provider by completing intake duties such as documenting the patient’s reason for visit, obtaining and recording vital signs, reviewing documented drug allergies, asking if patient taking medications listed in EMR, and completing appropriate screening questionnaires.
• Collects and prepares ordered specimens for laboratory analysis.
• Cleans and sterilizes instruments.
• Ensures patient exam rooms are stocked, clean, and orderly.
• Escalates non-routine issues, questions and/or concerns timely and appropriately.

Skills

CNA program

EMR training

CPR certification

Education

State Health Department approved CNA program

State Health Department approved EMR training

Job description

CHI Health Clinic in Nebraska seeks a Medical Support Assistant (MSA) to ensure smooth patient flow, accurate scheduling, registration, and confidential record-keeping in a clinical setting. You will greet patients, prepare intake, collect specimens, and coordinate referrals to support efficient clinic operations.

You will handle billing processes, maintain a welcoming environment, and demonstrate empathy and professionalism in patient interactions, contributing to a positive patient experience.