Patient Enrollment Specialist (MAKO RX)

Mako Medical; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

MakoRx is seeking a highly organized Patient Enrollment Specialist to guide patients through enrollment, from intake to medication delivery. The role is call-heavy and requires excellent communication, attention to detail, and a patient-focused approach.

The position involves outbound calls, inbound call responses, and accurate documentation in CRM systems. Collaboration with providers and pharmacies is key to timely enrollment and fulfillment, while maintaining confidentiality and high service

Qualifications

• Minimum 2 years in customer service, healthcare support, or call center.
• Experience handling high volume inbound and outbound calls.
• Experience with CRM platforms, patient management, or scheduling software.
• Strong computer skills, including Microsoft Outlook.
• Microsoft Excel experience.
• Excellent written and verbal communication skills.
• Strong organizational skills with multitasking in a fast-paced environment.
• Ability to adapt quickly to changing priorities while maintaining accuracy and professionalism.

Responsibilities

• Guide patients through enrollment from intake through medication delivery.
• Conduct daily outbound patient calls.
• Respond to inbound calls.
• Complete patient enrollments and maintain accurate patient records.
• Schedule appointments and coordinate patient follow-up as needed.
• Document all patient interactions in CRM and scheduling systems.
• Work closely with providers, pharmacies, and internal teams to ensure timely enrollment and medication fulfillment.
• Manage multiple tasks simultaneously while adapting to changing priorities.
• Provide exceptional customer service and support to patients and clients.
• Participate in occasional client-facing meetings and communications.
• Maintain confidentiality and ensure all documentation is accurate and complete.

Skills

Communication skills

Multitasking

CRM proficiency

Scheduling software

Outlook

Excel

Attention to detail

Tools

CRM platforms

Scheduling software

EMR systems

Microsoft Outlook

Microsoft Excel

Job description

Position SummaryMakoRx is seeking a highly organized and customer-focused Patient Enrollment Specialist to join our growing team. In this role, you will guide patients through our medication program enrollment process from start to finish, ensuring a smooth experience for the patients. This is a fast-paced, call heavy position requiring excellent communication skills, attention to detail, and a passion for helping patients. As part of a growing team, you’ll have the opportunity to progress in your position as our team and program volume increases.

Key Responsibilities

• Guide patients through the enrollment process from initial intake through medication delivery.
• Conduct daily outbound patient calls.
• Respond to inbound calls.
• Complete patient enrollments and maintain accurate patient records.
• Schedule appointments and coordinate patient follow-up as needed.
• Document all patient interactions in CRM and scheduling systems.
• Work closely with providers, pharmacies, and internal teams to ensure timely enrollment and medication fulfillment.
• Manage multiple tasks simultaneously while adapting to changing priorities throughout the day.
• Provide exceptional customer service and support to patients and clients.
• Participate in occasional client-facing meetings and communications.
• Maintain confidentiality and ensure all documentation is accurate and complete.

Qualifications

• Minimum of 2 years of experience in customer service, healthcare support, or a call center environment.
• Experience handling a high volume of inbound and outbound calls.
• Experience working with CRM platforms, patient management systems, or scheduling software.
• Strong computer skills, including Microsoft Outlook.
• Microsoft Excel experience
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Ability to adapt quickly to changing priorities while maintaining accuracy and professionalism.

Preferred Experience

• Healthcare, pharmacy, medical office, or patient support experience.
• Experience coordinating patient care or medication enrollment programs.
• Experience working with electronic medical records (EMRs) is a plus.

What We’re Looking ForThe

The ideal candidate is compassionate, detail-oriented, and thrives in a fast-paced environment. They enjoy speaking with patients, solving problems, and delivering exceptional service while managing multiple responsibilities throughout the day.