Patient Enrollment Specialist - Contractor

Aviary; United States; Remote; USD 28,000 - 30,000; Full time

Job summary

Aviary is seeking a Patient Enrollment Specialist to join the Clinical Operations team. This fully remote, 1099 contractor role involves engaging potential patients by phone, providing program information, answering questions, and enrolling them in our healthcare service.

Responsibilities include educating families, guiding users through the program app/website, handling outbound inquiries, verifying eligibility, and maintaining accurate records while achieving weekly targets.

Qualifications

• Experience in a quota-driven environment.
• Experience engaging with customers/patients in a sales capacity.
• Experience with outbound calling and high EQ/IQ.
• Experience leveraging technology in a professional setting.

Responsibilities

• Educate potential patients and family members on the program and enroll them.
• Assist patients in navigating the program app or website and resolve technical issues.
• Initiate outbound calls and respond to inbound inquiries promptly.
• Assess patient eligibility with supplied documentation and address questions.
• Record and maintain accurate information and call notes in the system.
• Meet weekly productivity targets.
• Ensure timely follow-up with interested patients and provide excellent service.
• Stay updated on cardiac rehabilitation and participate in training.

Skills

Quota-driven

Outbound calls

Customer engagement

Tech-savvy

Sales experience

Communication skills

Tools

CRM software

Job description

Job Title:

Patient Enrollment Specialist

Classification:

Full Time/1099 Contractor

Hours/Schedule:

Mon-Fri; 10am-6pm ET OR 11am-7pm ET

Work Structure:

Fully Remote

Team:

Clinical Operations

Reporting to:

Manager, Enrollment Operations

Location:

United States

Compensation:

$20-$22 per hour + potential for an additional $200/week bonus

Job Summary:

As a Patient Enrollment Specialist in our dynamic team, you will play a pivotal role in enrolling patients in our healthcare service and ensuring patient satisfaction. The primary responsibility of this role is engaging potential patients over the phone, provide information about our healthcare service, address their questions, and ultimately sign them up for our program. You will provide potential patients and family members with information regarding the program, offer technical support, and schedule the patients for their sessions with our care team.

Responsibilities:

Educate potential patients and family members on the program, answer any questions they might have, emphasizing program benefits and features, objection handle, and enroll patients in the program

Assist patient in navigating the program app and/or website and address any technical issues

Initiate outbound calls to potential patients and respond to inbound calls promptly.

Assess patient eligibility with provided documentation and address patient inquiries and concerns.

Record and maintain accurate information and call notes in our system including insurance, provider, and clinical updates regarding patient health

Achieve weekly targets as a productivity measure

Ensure timely follow-up response for patients expressing interest in the program and provide excellent customer service to build trust.

Stay informed about the latest developments in cardiac rehabilitation and attend training sessions to enhance knowledge of the program

Send educational material to interested patients through email and other communication channels

Communicate insurance or other information as needed with relevant parties

Qualifications:

Ability to thrive in a fast-paced start-up environment

Experience working in a quota driven environment

Passionate about making healthcare more effective and efficient. You believe technology has the power to improve clinical outcomes and you want to make that a reality. Prior healthcare experience is nice to have but not required.

Experience engaging with customers / patients in a sales capacity

Experience with outbound calling and high EQ / IQ when navigating different types of situations

Experience leveraging technology in a professional setting

*Note: This is a 1099 contractor position