Remote Patient Enrollment Specialist – Clinical Support | Full-Time

PharmD Live; Texas; Remote; USD 42,000 - 52,000; Full time

Job summary

PharmD Live is seeking a dependable Patient Enrollment Specialist – Clinical Support to join our remote healthcare team. This 1099 independent contractor role blends patient enrollment and outreach with Medical Assistant–level clinical support in a structured, high-volume environment.

You will perform outbound and inbound calls, support enrollment and scheduling, document patient information in the EHR, and assist with care coordination while maintaining HIPAA compliance.

Qualifications

• Medical Assistant certification required.
• Experience in a healthcare, medical office, telehealth, or care coordination setting.
• Strong organization and documentation skills.

Responsibilities

• Outreach and enrollment via outbound and inbound calls.
• Schedule and confirm patient appointments.
• Document patient interactions and enrollment in the EHR.
• Support care coordination and follow-up activities.
• Follow HIPAA and documentation workflows.

Skills

Verbal communication

Written communication

Phone etiquette

Organizational skills

Attention to detail

Education

Medical Assistant certification

Tools

Epic EHR

NextGen EHR

Job description

Position Overview

We are seeking a dependable and patient-focused Patient Enrollment Specialist – Clinical Support to join our remote healthcare team.

This 1099 independent contractor position combines patient enrollment and outreach with Medical Assistant-related clinical support responsibilities. The role focuses on engaging patients by phone, supporting enrollment and appointment scheduling, coordinating follow-up activities, and maintaining accurate clinical and administrative documentation.

The successful candidate will be comfortable working with Medicare-aged patients in a structured, high-volume environment and balancing patient-centered communication with productivity, quality, and documentation expectations.

This is a fully remote position and requires strong communication skills, attention to detail, reliability, and the ability to work independently within established workflows.

Schedule: Monday–Friday | Full-time shifts scheduled within the 8:00 AM–10:00 PM ET operating window

Location: Remote

Employment Type: Full-Time

Key Responsibilities

Patient Outreach & Enrollment

• Conduct outbound and inbound patient calls as part of scheduled outreach activities
• Engage patients regarding Annual Wellness Visits and care management services
• Support patient enrollment and appointment scheduling
• Schedule, confirm, and coordinate patient appointments
• Follow up with patients to complete enrollment and scheduling activities
• Provide clear and professional information regarding available healthcare services
• Address routine patient questions and concerns appropriately
• Maintain established outreach, enrollment, and productivity expectations

Clinical Support

• Perform medication reconciliation and document patient-reported information
• Obtain and update medical histories, allergies, and preventive care information
• Collect and document patient-reported vital signs when applicable
• Identify relevant patient information for provider review
• Assist with chart preparation and clinical documentation
• Support care coordination and patient follow-up activities
• Escalate clinical concerns to the appropriate clinical team when necessary

Documentation & Compliance

• Accurately document patient interactions, enrollment activity, scheduling, and clinical information in the EHR
• Maintain complete, timely, and accurate patient records
• Follow established outreach, enrollment, clinical support, and documentation workflows
• Maintain HIPAA compliance and protect confidential patient information
• Follow company policies, procedures, and applicable healthcare requirements
• Maintain consistent documentation quality while meeting productivity expectations

Performance Expectations

This position is suited for candidates who are comfortable working in a high-volume, structured, and performance-driven healthcare environment.

• Managing approximately 50–80 patient calls per shift
• Completing patient outreach, enrollment, scheduling, and follow-up activities
• Documenting patient interactions accurately and promptly
• Working toward established call volume, enrollment, quality, and productivity goals
• Communicating effectively with Medicare-aged patients
• Managing voicemail-heavy outreach and unanswered calls
• Handling patient questions or objections professionally and appropriately

Required Qualifications

• Medical Assistant certification
• Previous experience in a healthcare, medical office, telehealth, patient care, or care coordination setting
• Strong verbal and written communication skills
• Professional and confident telephone presence
• Strong organizational and documentation skills
• Ability to work independently in a remote environment
• Reliable attendance and ability to maintain assigned full-time work hours
• Comfortable working within structured workflows and performance expectations

Preferred Qualifications

• Previous experience with patient enrollment or healthcare outreach
• High-volume patient calling or call center experience
• Experience working with Medicare populations
• Experience supporting Annual Wellness Visits or preventive care programs
• Care management or care coordination experience
• Familiarity with Epic, NextGen, or comparable EHR platforms
• Previous remote healthcare experience

Ideal Candidate Profile

• Dependable and punctual
• Patient-focused while maintaining an efficient work pace
• Comfortable communicating with patients by telephone
• Organized, detail-oriented, and accurate
• Comfortable working toward measurable productivity and quality goals
• Able to manage multiple tasks while maintaining documentation accuracy
• Professional and resilient when handling objections, voicemail, or repetitive outreach
• Comfortable following established procedures and workflows
• Able to balance administrative, patient engagement, and clinical support responsibilities
• Self-motivated and accountable in a remote work environment

Why Join This Role?

This is an opportunity to contribute to a healthcare team focused on improving patient engagement and access to preventive and care management services while using both patient outreach and clinical support skills in a remote environment.