Patient Enrollment Specialist I

Elevance Health; Tampa (FL); Remote; USD 36,000 - 48,000; Full time

Job summary

Elevance Health is seeking a Patient Enrollment Specialist I to support new and existing patients in a flexible, mostly virtual work environment.

You will review patient census, call patients to explain services, enroll them in appropriate programs, and enter documentation into our systems. A HS diploma with 1 year in a call center, healthcare, or customer-facing role is required, with bilingual English/Spanish preferred.

Qualifications

• Requires a HS diploma or equivalent and 1 year of experience in a call center, sales, health care or customer-facing environment.
• Preferred bilingual English/Spanish proficiency.

Responsibilities

• Reviewing and prioritizing patient census.
• Calling patients to explain services and enroll in programs.
• Addressing inquiries and scheduling initial and annual appointments.
• Enter documentation into designated systems.
• Handle calls, texts, faxes, and electronic queues while taking notes.
• Maintain focus in a fast-paced environment with strong communication and empathy.
• Structured schedule with occasional overtime or flexibility, including on-site office days.

Skills

Bilingual English Spanish

Education

High School Diploma or equivalent

Job description

Location:

This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Shift:

8:30 AM CST -5:30 PM CST

Patient Enrollment Specialist I

is responsible for new and existing patients.

How You Will Make An Impact

Primary duties may include, but are not limited to:

• Reviewing and prioritizing patient census.
• Reaching out to patients to explain services and enrolling them into the appropriate programs based on the line of business.
• Providing support by addressing inquiries and scheduling the initial and annual appointments .
• Enters documentation into the designated systems.
• Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
• Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
• Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.

Minimum Requirements

Requires a HS diploma or equivalent and 1 year of experience in call center, sales, health care or customer focused environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, And Experiences

• Bilingual (English and Spanish) preferred.