Patient Enrollment Specialist I

Elevance Health; Indianapolis (IN); Remote; USD 22,000 - 30,000; Full time

Job summary

Elevance Health is seeking a Patient Enrollment Specialist I to manage new and existing patient enrollments, prioritizing census and coordinating with care teams. This remote role allows virtual work with occasional in-person training sessions, offering flexibility and ongoing skill development.

Responsibilities include reaching out to patients to explain services, scheduling initial and annual appointments, and documenting activities in the systems.

Qualifications

• Requires HS diploma or equivalent and 1 year of experience in call center, sales, health care or customer focused environment.

Responsibilities

• Review and prioritize patient census.
• Reach out to patients to explain services and enroll them into programs.
• Provide support by addressing inquiries and scheduling initial and annual appointments.
• Enter documentation into designated systems.
• Multitask across calls, texts, and electronic queues while taking notes and speaking to customers.
• Maintain focus in fast-paced, high-pressure environment with strong written and verbal communication.

Skills

Bilingual English/Spanish

Education

HS diploma or equivalent

Job description

Location:

This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Shift:

8:30 AM CST- 5:30 PM CST

The Patient Enrollment Specialist I is responsible for new and existing patients.

How You Will Make An Impact

Primary duties may include, but are not limited to:

• Reviewing and prioritizing patient census.
• Reaching out to patients to explain services and enrolling them into the appropriate programs based on the line of business.
• Providing support by addressing inquiries and scheduling the initial and annual appointments .
• Enters documentation into the designated systems.
• Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
• Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
• Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.

Minimum Requirements

Requires a HS diploma or equivalent and 1 year of experience in call center, sales, health care or customer focused environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, And Experiences

• Bilingual (English and Spanish) preferred.