Patient Enrollment Specialist - Contractor

Aviary Health; United States; Remote; USD 28.000 - 30.000; Vollzeit

Zusammenfassung

Aviary Health is seeking a Patient Enrollment Specialist to join a fully remote Clinical Operations team. You will contact potential patients by phone, explain the program, answer questions, and enroll participants in our cardiac rehabilitation service.

You will guide families through enrollment and coordinate sessions with the care team to ensure a smooth onboarding experience. This is a Full Time/1099 Contractor role with Mon-Fri shifts (10am-6pm ET or 11am-7pm ET), US-based remote work, and

Qualifikationen

• Experience in a quota-driven startup environment is preferred.
• Healthcare experience is nice to have but not required.
• Excellent communication and empathy when engaging patients.
• Experience with outbound calling and handling various situations.

Aufgaben

• Educate potential patients about the program and enroll them.
• Assist navigation of the program app/website and resolve issues.
• Initiate outbound calls and respond promptly to inquiries.
• Assess eligibility and address patient questions and concerns.
• Record call notes and insurance/provider updates in the system.
• Maintain timely follow-up and achieve weekly productivity targets.
• Provide educational materials via email and other channels.

Kenntnisse

Customer engagement

Outbound calling

Sales experience

Healthcare knowledge

Quota driven

High EQ/IQ

Jobbeschreibung

Job Title: Patient Enrollment Specialist Classification: Full Time/1099 Contractor Hours/Schedule: Mon-Fri; 10am-6pm ET OR 11am-7pm ET Work Structure: Fully Remote Team: Clinical Operations Reporting to: Manager, Enrollment Operations Location: United States Compensation: $20-$22 per hour + potential for an additional $200/week bonus

Job Summary:

As a Patient Enrollment Specialist in our dynamic team, you will play a pivotal role in enrolling patients in our healthcare service and ensuring patient satisfaction. The primary responsibility of this role is engaging potential patients over the phone, provide information about our healthcare service, address their questions, and ultimately sign them up for our program. You will provide potential patients and family members with information regarding the program, offer technical support, and schedule the patients for their sessions with our care team.

Responsibilities:

• Educate potential patients and family members on the program, answer any questions they might have, emphasizing program benefits and features, objection handle, and enroll patients in the program Assist patient in navigating the program app and/or website and address any technical issues Initiate outbound calls to potential patients and respond to inbound calls promptly.
• Assess patient eligibility with provided documentation and address patient inquiries and concerns.
• Record and maintain accurate information and call notes in our system including insurance, provider, and clinical updates regarding patient health
• Achieve weekly targets as a productivity measure
• Ensure timely follow-up response for patients expressing interest in the program and provide excellent customer service to build trust.
• Stay informed about the latest developments in cardiac rehabilitation and attend training sessions to enhance knowledge of the program
• Send educational material to interested patients through email and other communication channels
• Communicate insurance or other information as needed with relevant parties

Qualifications:

• Ability to thrive in a fast-paced start-up environment
• Experience working in a quota driven environment
• Passionate about making healthcare more effective and efficient. You believe technology has the power to improve clinical outcomes and you want to make that a reality.
• Prior healthcare experience is nice to have but not required.
• Experience engaging with customers / patients in a sales capacity
• Experience with outbound calling and high EQ / IQ when navigating different types of situations
• Experience leveraging technology in a professional setting
• *Note: This is a 1099 contractor position