Patient Engagement Specialist I

Eye Health America; South Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Matching 401(k)

Employee Discount

Wellness Program

Paid Vacation & Holidays

Job summary

Eye Health America is seeking a Patient Engagement Associate I to provide top-notch service, handling scheduling inquiries and basic concerns across phone, chat, and email. You will offer accurate information, document interactions in the EHR system, and work with clinics to ensure a smooth patient experience.

The role emphasizes strong communication, teamwork, HIPAA compliance, and a commitment to positive patient outcomes while contributing to service quality and performance metrics.

Qualifications

• Respond to scheduling inquiries across multiple channels.
• Resolve basic concerns and provide accurate information.
• Adhere to HIPAA data privacy guidelines.
• Maintain accurate records in the practice management and EHR systems.

Responsibilities

• Interact with customers via telephone, email, chat, SMS, or other channels to address inquiries and provide information.
• Analyze customer concerns, troubleshoot problems, and coordinate with other teams as needed.
• Maintain understanding of doctors, services, and policies to provide accurate information.
• Record customer interactions and resolutions in practice management and EHR systems.
• Adhere to company policies and HIPAA data privacy guidelines.

Skills

Excellent customer service

Communication skills

Teamwork

Multitasking

Active listening

Attention to detail

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Eye Health America is seeking a Patient Engagement Associate I to provide top-notch service, handling scheduling inquiries and basic concerns across phone, chat, and email. You will offer accurate information, document interactions in the EHR system, and work with clinics to ensure a smooth patient experience.

The role emphasizes strong communication, teamwork, HIPAA compliance, and a commitment to positive patient outcomes while contributing to service quality and performance metrics.