Patient Engagement Specialist I

Eye Health America LLC; South Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Matching 401(k)

Employee Discount

Wellness Program

Paid Vacation & Holidays

Job summary

Eye Health America LLC is seeking a Patient Engagement Associate I to deliver exceptional customer service by handling scheduling inquiries and resolving basic concerns across multiple channels. The role emphasizes strong communication, problem-solving, and adherence to HIPAA/privacy guidelines.

You will interact with patients, document interactions in EHR systems, and collaborate with teams to continuously improve the patient service experience.

Qualifications

• High school diploma or equivalent.
• Valid and active Driver’s License.
• Excellent customer service and communication skills.
• Ability to work effectively in a team environment.

Responsibilities

• Interact with customers via phone, email, chat, SMS, or other channels to address inquiries and provide product/service information.
• Analyze customer concerns, troubleshoot problems, and coordinate with other teams to resolve issues.
• Maintain knowledge of doctors, services, and policies to give accurate information.
• Record customer interactions and resolutions in practice management and EHR systems.
• Adhere to company policies and HIPAA data privacy guidelines in all interactions.
• Gather customer feedback and relay insights to relevant teams for service improvements.
• Strive to meet performance metrics like productivity, resolution rates, and customer satisfaction.
• Stay professional and courteous, even with challenging customers.
• Collaborate with colleagues and supervisors over phone and chat to share information and solve problems.

Skills

Customer service

Communication

Teamwork

Multitasking

Active listening

Note-taking

Attention to detail

Professionalism

Education

High school diploma or equivalent

Job description

Eye Health America LLC is seeking a Patient Engagement Associate I to deliver exceptional customer service by handling scheduling inquiries and resolving basic concerns across multiple channels. The role emphasizes strong communication, problem-solving, and adherence to HIPAA/privacy guidelines.

You will interact with patients, document interactions in EHR systems, and collaborate with teams to continuously improve the patient service experience.