Patient Engagement & Scheduling Specialist

EHE Health; New York (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus up to $30k

Health insurance

Dental & vision insurance

Employer-matched 401(k)

Professional development reimbursement

Gym reimbursement

Job summary

EHE Health, headquartered in New York City, is seeking an Engagement Agent to manage outreach to potential patients and schedule comprehensive health exams while delivering exceptional customer service.

The role involves handling calls, emails, and iChat, building patient relationships, and driving bookings using a consultative approach. CRM experience is a plus, and strong English writing is essential.

Qualifications

• Strong written and verbal English communication.
• Experience with CRM and customer-service environments.
• Ability to manage high-volume calls, emails, and chats.

Responsibilities

• Place and receive calls with potential and current patients.
• Answer emails and iChat inquiries with care and accuracy.
• Book appointments for comprehensive medical exams.
• Resolve patient inquiries promptly and professionally.

Skills

Mastery of English

CRM administration

Microsoft Office

Excellent communication

Tools

Salesforce

Zendesk

Oracle

Job description

EHE Health, headquartered in New York City, is seeking an Engagement Agent to manage outreach to potential patients and schedule comprehensive health exams while delivering exceptional customer service.

The role involves handling calls, emails, and iChat, building patient relationships, and driving bookings using a consultative approach. CRM experience is a plus, and strong English writing is essential.