Patient Engagement Pharmacy Technician

Shields Health Solutions; United States; On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision insurance from

401(k) with match, 4 weeks PTO, 10 USH

Job summary

Shields Health Solutions is seeking a Patient Engagement Specialist (Pharmacy Technician) to support patients navigating their medication needs, handle inbound calls, and guide refill requests with empathy. You’ll work closely with pharmacists and clinicians to ensure timely, accurate assistance.

The role requires at least 2 years of pharmacy technician experience, Texas state registration, and national certification (CPhT).

Qualifications

• 2+ years of pharmacy technician experience.
• State registered (Texas) Pharmacy Technician and national certification (CPhT) required.

Responsibilities

• Handle inbound pharmacy calls and guide patients through refill process.
• Coordinate and process medication refills including data entry and claim adjudication.
• Respond to and resolve inbound patient and provider inquiries.
• Maintain accurate patient and prescription data in software systems.
• Collaborate with pharmacists and clinical staff to ensure timely support.

Skills

Pharmacy technician

Data entry

Claims adjudication

Customer service

Pharmacist collaboration

Education

Texas Pharmacy Technician license

National certification (CPhT)

Tools

Microsoft Office

Job description

Shields Health Solutions is seeking a Patient Engagement Specialist (Pharmacy Technician) to support patients navigating their medication needs, handle inbound calls, and guide refill requests with empathy. You’ll work closely with pharmacists and clinicians to ensure timely, accurate assistance.

The role requires at least 2 years of pharmacy technician experience, Texas state registration, and national certification (CPhT).