Patient Engagement Center Training, Development & QA Leader

Eye Care Partners Career Opportunities; Central City (KY); Hybrid; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

EyeCare Partners Career Opportunities seeks a Senior Manager to lead training, onboarding and quality assurance for Patient Engagement Centers. You will drive program development, documentation and metrics across internal teams, BPO partners and AI-assisted processes.

You will partner with IT, clinics and operations to ensure relevant content and effective delivery, coaching leaders and monitoring program impact.

Qualifikationen

• Track record designing and executing training programs.
• Familiar with classroom, e-learning, workshops, simulations.
• Experience with learning management systems and diverse delivery modalities.
• Experience in elearning development and course building using authoring tools.
• Instructional design project management experience; graphic design a plus.
• Proficient with MS Excel and PowerPoint.

Aufgaben

• Create, deliver and evaluate training material for the Patient Engagement Centers.
• Develop e-learning modules, videos and instructor-led content.
• Update training resources to align with current processes.
• Operate training technology in classroom environments.
• Coach, develop and mentor the quality, training and development team.
• Identify and assess future training needs for the team.
• Oversee quality consultants who perform evaluations of patient interactions.
• Partner with stakeholders to ensure content relevance and delivery.
• Support ongoing development of Patient Engagement Center staff.
• Evaluate training effectiveness and report results to business.

Kenntnisse

Training & Dev

Quality Assurance

LMS

Articulate 360

Storyline 360

Camtasia

Adobe Creative Suite

MS Excel

PowerPoint

Outlook

English comms

Leadership

Ausbildung

High School Diploma or GED

Associate's or Bachelor's Degree

Tools

Articulate 360

Storyline 360

Camtasia

Adobe Creative Suite

PowerPoint

Excel

Outlook

Jobbeschreibung

EyeCare Partners Career Opportunities seeks a Senior Manager to lead training, onboarding and quality assurance for Patient Engagement Centers. You will drive program development, documentation and metrics across internal teams, BPO partners and AI-assisted processes.

You will partner with IT, clinics and operations to ensure relevant content and effective delivery, coaching leaders and monitoring program impact.