Patient Engagement Training & QA Leader

Eye Care Partners Career Opportunities; Florida; Hybrid; USD 110,000 - 140,000; Full time

Job summary

EyeCare Partners is seeking a Senior Manager of Training, Development and Quality Assurance to lead onboarding, training and development across the Patient Engagement Centers, including internal teams, BPO partners and AI support.

You will design and deliver training materials, develop e-learning modules, maintain resources, and oversee quality metrics to ensure consistent service delivery and continuous improvement in patient interactions.

Qualifications

• Track record in designing and executing training programs.
• Familiarity with learning modalities and LMS.
• Experience with eLearning development and authoring tools.
• Proficiency with MS Office products and analytics.
• Subject matter expert for Patient Engagement Center processes.
• Excellent communication and leadership abilities.

Responsibilities

• Create, deliver and evaluate training material for the Patient Engagement Centers.
• Develop e-learning modules, videos, instructor-led and web-based content.
• Maintain and update training resources to align with current processes.
• Coach, develop and mentor the quality, training and development team.
• Identify and assess future training needs for the team.
• Oversee quality evaluations on patient interactions and report findings.

Skills

Training program design

E-learning development

Quality assurance

Leadership and mentoring

English communication

Instructional design

MS Office suite

Education

High School Diploma or GED

Associate's Degree or Bachelor's Degree

Tools

Articulate 360

Storyline 360

Camtasia

Adobe Creative Suite

PowerPoint

Excel

Word

Outlook

Job description

EyeCare Partners is seeking a Senior Manager of Training, Development and Quality Assurance to lead onboarding, training and development across the Patient Engagement Centers, including internal teams, BPO partners and AI support.

You will design and deliver training materials, develop e-learning modules, maintain resources, and oversee quality metrics to ensure consistent service delivery and continuous improvement in patient interactions.