Patient Engagement

ExperCare Urgent Care & Occupational Medicine; Tuscaloosa (AL); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Full-time benefits

Job summary

ExperCARE in Tuscaloosa, AL seeks a Patient Engagement Coordinator (Medical Receptionist) to greet patients, register, verify insurance, and manage phones in a fast-paced clinic. You’ll schedule follow-ups, collect payments, maintain records, and support overall clinic flow with a collaborative team.

Flexible evenings and weekends are required; CPR certification is preferred or obtainable. This is a full-time position offering competitive pay and benefits in a community-focused practice.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Flexible availability, including evenings and weekends.
• CPR certification or willingness to obtain.

Responsibilities

• Greet patients and callers in a professional, welcoming manner.
• Complete patient registration and verify insurance information accurately.
• Answer and manage multiple phone lines with efficiency and professionalism.
• Collect payments and calculate charges correctly.
• Schedule follow-up appointments and manage patient referrals.
• Fax, scan, and manage medical records as needed.
• Keep the front office and waiting area clean, organized, and inviting.
• Support overall clinic flow and assist team members as needed.

Skills

Customer service

Communication

Multitasking

Flexibility

CPR certification

Background check

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Tuscaloosa, AL, US

4 days ago Requisition ID: 1410

Patient Engagement Coordinator (Medical Receptionist) – Full-Time

About the Role ExperCARE is seeking a reliable, customer-focused Patient Engagement Coordinator (Medical Receptionist) to join our team! We’re looking for someone who is organized, adaptable, and committed to delivering a positive experience for every patient, every time. If you’re a strong communicator, great with multitasking, and thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities

• Greet patients and callers in a professional, welcoming manner
• Complete patient registration and verify insurance information accurately
• Answer and manage multiple phone lines with efficiency and professionalism
• Collect payments and calculate charges correctly
• Schedule follow-up appointments and manage patient referrals
• Fax, scan, and manage medical records as needed
• Keep the front office and waiting area clean, organized, and inviting
• Support overall clinic flow and assist team members as needed

Requirements

• Strong customer service and communication skills
• Ability to multitask and stay organized under pressure
• Flexible availability, including evenings and weekends
• CPR certification (or willingness to obtain)
• Ability to pass a background check
• Knowledge of Occupational Medicine is a plus

Why ExperCARE?

• A team that values integrity, service, and excellence
• Fast-paced, supportive environment with room to grow
• Meaningful work that directly impacts your community
• Competitive pay and benefits for full-time team members