Patient Experience Coordinator – Medical Receptionist

ExperCare Urgent Care & Occupational Medicine; Tuscaloosa (AL); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Full-time benefits

Job summary

ExperCARE in Tuscaloosa, AL seeks a Patient Engagement Coordinator (Medical Receptionist) to greet patients, register, verify insurance, and manage phones in a fast-paced clinic. You’ll schedule follow-ups, collect payments, maintain records, and support overall clinic flow with a collaborative team.

Flexible evenings and weekends are required; CPR certification is preferred or obtainable. This is a full-time position offering competitive pay and benefits in a community-focused practice.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Flexible availability, including evenings and weekends.
• CPR certification or willingness to obtain.

Responsibilities

• Greet patients and callers in a professional, welcoming manner.
• Complete patient registration and verify insurance information accurately.
• Answer and manage multiple phone lines with efficiency and professionalism.
• Collect payments and calculate charges correctly.
• Schedule follow-up appointments and manage patient referrals.
• Fax, scan, and manage medical records as needed.
• Keep the front office and waiting area clean, organized, and inviting.
• Support overall clinic flow and assist team members as needed.

Skills

Customer service

Communication

Multitasking

Flexibility

CPR certification

Background check

Job description

ExperCARE in Tuscaloosa, AL seeks a Patient Engagement Coordinator (Medical Receptionist) to greet patients, register, verify insurance, and manage phones in a fast-paced clinic. You’ll schedule follow-ups, collect payments, maintain records, and support overall clinic flow with a collaborative team.

Flexible evenings and weekends are required; CPR certification is preferred or obtainable. This is a full-time position offering competitive pay and benefits in a community-focused practice.