Patient Eligibility & Financial Support Specialist

Savista; United States; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Learning program

Wellness program

Job summary

Savista is seeking an Eligibility Specialist II to support patients in navigating financial assistance programs. This full-time, non-exempt role in North Las Vegas involves direct patient interaction, eligibility assessment, and guidance through Medicaid, Medicare, disability, and charity care applications.

The role emphasizes compassionate, clear communication, meticulous documentation, and collaboration with hospital staff to ensure timely assistance and coverage.

Qualifications

• High school diploma or GED.
• Proficiency in English and Spanish preferred.
• 1+ year of experience in a customer-facing role (financial counseling, healthcare, social services, or similar).
• Basic knowledge of Medicaid, Medicare, and Social Security Disability.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and detail.
• Tech savvy with ability to manage multiple software systems and platforms.
• Ability to explain complex information clearly and empathetically.
• Comfort in fast-paced environments with changing priorities.
• Genuine care for patients' needs with empathetic communication.
• Dependable, solution-oriented professional collaborating with patients, hospital partners, and teams.
• Reliable transportation and a valid driver's license.
• Occasional local travel may be required.

Responsibilities

• Serve as patient advocate, meeting with patients in person to assess eligibility for financial assistance programs.
• Engage patients by phone to facilitate cooperation and complete required screenings and documentation.
• Guide patients through Medicaid, Medicare, Disability, and hospital charity care applications with timely, accurate submissions.
• Collaborate across teams, acting as liaison between patients, hospital staff, and government agencies to secure coverage.
• Manage a high caseload, prioritize tasks, follow up on pending applications, and meet deadlines while maintaining KPI targets.
• Explain financial responsibilities and assistance options clearly and empathetically.
• Maintain accurate and confidential records compliant with HIPAA and policies.
• Use multiple systems to document, track, and report patient information.
• Support operational needs and provide limited staffing coverage at nearby hospital locations as needed.
• Complete special projects as assigned.

Skills

English proficiency

Spanish proficiency

Education

High school diploma or GED

Job description

Savista is seeking an Eligibility Specialist II to support patients in navigating financial assistance programs. This full-time, non-exempt role in North Las Vegas involves direct patient interaction, eligibility assessment, and guidance through Medicaid, Medicare, disability, and charity care applications.

The role emphasizes compassionate, clear communication, meticulous documentation, and collaboration with hospital staff to ensure timely assistance and coverage.