Patient Education & Access Specialist

Ascendis Pharma; Huntington (WV); On-site; USD 185,000 - 190,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision plans

AD&D insurance

Disability benefits

Pet Insurance

Employee Assistance Program

Employee Discounts

Professional Development

HSA

Flexible Spending Accounts

Incentive compensation plans

Mental Health resources

Paid leave benefits for new parents

Job summary

Ascendis Pharma in Huntington, WV is seeking a dedicated Patient Education and Access Specialist to educate patients and caregivers on disease state, products, and reimbursement processes. This role will build relationships through in-person and virtual visits and collaborate with care teams to create personalized action plans.

Travel up to 50% including home visits and weekend advocacy events. Requires clinical/Allied Health background, 5+ years in patient support, and ability to explain

Qualifications

• Bachelor’s degree AND at least 5 years of direct patient support experience.
• Clinical/Allied Health degree/licensure preferred, with 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related fields.
• A minimum of two years of pharmaceutical industry experience.
• Bilingual preferred.
• Experience with educating patients and caregivers on injectable products.
• Familiarity with HIPAA guidelines, FDA requirements, and OIG Compliance guidelines.
• Ability to work effectively and autonomously in a team environment and communicate with cross‑functional partners.
• Ability to respond quickly and adapt to evolving patient and care team needs.

Responsibilities

• Serve as the primary education contact for patients and caregivers.
• Develop and maintain relationships via in-person and virtual interactions.
• Assess patient needs to develop a plan of action empowering advocacy.
• Provide individualized education to patients and caregivers on disease state and product using approved resources.
• Educate patients on their insurance coverage and the process for obtaining therapy.
• Conduct medication administration education as required once coverage is established.
• Provide information on affordability resources as needed.
• Manage long‑term relationships with patients and their care team with a tailored communication plan.
• Collaborate with cross‑functional internal teams as needed.
• Partner with Patient Advocacy and attend patient education symposia as needed.
• Partner with Patient Safety and PV and Compliance colleagues to report AEs and product complaints.
• Ensure compliance with all relevant regulations and standards.
• This position will require up to 50% travel, including overnight travel.

Skills

Bachelor's degree

Patient education

Clinical experience

Bilingual

Education

Clinical/Allied Health degree/licensure

Job description

Ascendis Pharma in Huntington, WV is seeking a dedicated Patient Education and Access Specialist to educate patients and caregivers on disease state, products, and reimbursement processes. This role will build relationships through in-person and virtual visits and collaborate with care teams to create personalized action plans.

Travel up to 50% including home visits and weekend advocacy events. Requires clinical/Allied Health background, 5+ years in patient support, and ability to explain