Patient Dining Services Manager

Compass Group USA; Belleville (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Morrison Healthcare, a Compass Group USA company, seeks a Patient Services Manager to lead the patient services team at a Belleville, IL hospital. The role oversees tray services, staffing, and dietary compliance for the patient population in a 217-bed facility with a 98-bed inpatient rehab center.

The position emphasizes staff coaching, regulatory adherence, and patient satisfaction initiatives within an acute care setting. Strong MS Office and EMR aptitude is expected.

Qualifications

• Associate degree with 1 year work experience in food services or related field, or bachelor’s degree in food service technology/management or related field
• Certified Dietary Manager preferred
• Minimum of one (1) year experience in food service management preferred in an acute care setting
• Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems

Responsibilities

• Establishes goals and oversees implementation of patient food and tray services, based upon medical direction and patient population
• Hires, directs, coaches, trains, and develops patient service team members. We have 2 supervisors, 2 leads and 30+ associates.
• Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
• Ensures patient services staff assists in achieving stated patient satisfaction goals
• Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
• Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs

Skills

Team leadership

Interpersonal communication

Problem solving

Customer service

Education

Associate degree in food service management or related field

Bachelor’s degree in food service management or related field

Certified Dietary Manager (CDM) preferred

Tools

Microsoft Office

Electronic Medical Records (EMR)

Diet office systems

Job description

Morrison Healthcare, a Compass Group USA company, seeks a Patient Services Manager to lead the patient services team at a Belleville, IL hospital. The role oversees tray services, staffing, and dietary compliance for the patient population in a 217-bed facility with a 98-bed inpatient rehab center.

The position emphasizes staff coaching, regulatory adherence, and patient satisfaction initiatives within an acute care setting. Strong MS Office and EMR aptitude is expected.