Patient Dining & Experience Leader

Sodexo; Lancaster (Lancaster County); On-site; USD 71,000 - 92,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Matching

Paid Time Off

Tuition Reimbursement

Job summary

Sodexo is seeking a Patient Services Manager 2 at Penn State Health Lancaster Medical Center to lead daily patient dining operations, ensuring exceptional hospitality and regulatory compliance while supporting patient satisfaction goals.

As a hands-on leader, you will supervise frontline staff, coordinate with clinical teams, manage resources, and drive service excellence and staff development in a fast-paced healthcare environment.

Qualifications

• Experience leading healthcare, hospitality, or food service teams in a fast-paced environment.
• Strong customer service, communication, and leadership skills with a focus on patient satisfaction.

Responsibilities

• Directs daily operations of patient meal services and ensures staff have equipment, inventory, and resources to meet goals.
• Oversees patient dining, coordinates with clinical teams to support patient satisfaction goals.
• Manages staff scheduling, performance evaluations, and training of frontline team members.
• Ensures safety, sanitation, and regulatory compliance in all patient dining activities.
• Engages with employees to foster an inclusive culture and continuously improve patient experience.

Skills

Healthcare leadership

Customer service

Communication

Team development

Operational excellence

Regulatory compliance

HACCP knowledge

Union experience (preferred)

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking a Patient Services Manager 2 at Penn State Health Lancaster Medical Center to lead daily patient dining operations, ensuring exceptional hospitality and regulatory compliance while supporting patient satisfaction goals.

As a hands-on leader, you will supervise frontline staff, coordinate with clinical teams, manage resources, and drive service excellence and staff development in a fast-paced healthcare environment.