Patient Services Manager 2

Sodexo; Lancaster (Lancaster County); On-site; USD 71,000 - 92,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Matching

Paid Time Off

Tuition Reimbursement

Job summary

Sodexo is seeking a Patient Services Manager 2 at Penn State Health Lancaster Medical Center to lead daily patient dining operations, ensuring exceptional hospitality and regulatory compliance while supporting patient satisfaction goals.

As a hands-on leader, you will supervise frontline staff, coordinate with clinical teams, manage resources, and drive service excellence and staff development in a fast-paced healthcare environment.

Qualifications

• Experience leading healthcare, hospitality, or food service teams in a fast-paced environment.
• Strong customer service, communication, and leadership skills with a focus on patient satisfaction.

Responsibilities

• Directs daily operations of patient meal services and ensures staff have equipment, inventory, and resources to meet goals.
• Oversees patient dining, coordinates with clinical teams to support patient satisfaction goals.
• Manages staff scheduling, performance evaluations, and training of frontline team members.
• Ensures safety, sanitation, and regulatory compliance in all patient dining activities.
• Engages with employees to foster an inclusive culture and continuously improve patient experience.

Skills

Healthcare leadership

Customer service

Communication

Team development

Operational excellence

Regulatory compliance

HACCP knowledge

Union experience (preferred)

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking a Patient Services Manager 2 at Penn State Health Lancaster Medical Center. Lead daily patient dining operations, ensuring exceptional hospitality, regulatory compliance, team engagement, and a positive patient experience.Collaborate with clinical and food service teams to support patient satisfaction goals. Drive service excellence, staff development, and operational efficiency while maintaining Sodexo standards for quality and safety.About the jobThis is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about patient satisfaction, team development, and operational excellence. Oversee daily patient dining operations, patient meal service and visiting patients. Support patient safety and the patient experience initiatives and implement action plans to improve operational performance.Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.Pay Range: $70975 per year - $91850 per yearWhat’s in it for youJoin a growing healthcare organization where you can make a meaningful impact on patient care. Enjoy career growth opportunities, comprehensive benefits, and a collaborative team environment.Build your leadership career with Sodexo through mentorship, professional development, and advancement opportunities. Be part of a mission-driven team dedicated to enhancing the patient experience every day.Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.Establishes operating standards, implements quality improvements and communicates them to employees.Performs audits and prepares reports.Manage, schedule and train frontline team and supervisorsCoordinate department safety and sanitationEnsure operating standards meet and exceed benchmarksEngage with employees and promote an inclusive cultureRounding with patients and nurses to promote and improve patient satisfactionWhat you’ll bringExperience leading healthcare, hospitality, or food service teams in a fast-paced environment. Strong customer service, communication, and leadership skills with a focus on patient satisfaction and operational excellence.A passion for developing teams and creating outstanding patient experiences. Ability to manage priorities, analyze performance metrics, solve operational challenges, and build strong client and patient relationships.Strong leadership and team development skillsExperience managing patient dining, food service, hospitality, or healthcare operationsAbility to build collaborative relationships with nursing, clinical teams, and hospital leadershipPassion for delivering exceptional customer and patient experiencesExperience analyzing performance metrics and implementing operational improvementsKnowledge of food safety, sanitation, HACCP, and regulatory compliance standardsExperience supervising union employees is preferredExcellent communication, problem-solving, and organizational skillsRequirementsEducation Requirement: Associate degree or equivalent experienceManagement Experience: 2 yearsRelated Experience: 2 yearsWhat we offerCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.Who we areAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.