Patient Diet Services Liaison

UPMC; Harrisburg (Dauphin County); Hybrid; USD 19,000 - 25,000; Full time

Job summary

UPMC Harrisburg is hiring a Full-time Food Service Liaison to process patient diet orders and assist with diet office software. The role requires dependable, service-minded communication with patients and nursing staff and adherence to established procedures to ensure accurate meals. Shifts run 7:00 a.m.–3:30 p.m.

or 11:00 a.m.–7:30 p.m., with every other weekend and holiday coverage. You will handle tray tickets, assist with menu planning, track records, and troubleshoot interface issues to

Qualifications

• Experience handling patient diet orders and communicating with medical staff is preferred.
• Strong attention to procedures and detail to ensure accurate meals.

Responsibilities

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
• Prepares tray tickets for food assembly according to workflow procedures in the operation.
• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
• Maintains record-keeping and prepares reports as assigned.

Skills

Telephone skills

Customer service

Communication

Tools

Diet office software

Job description

UPMC Harrisburg is hiring a Full-time Food Service Liaison to process patient diet orders and assist with diet office software. The role requires dependable, service-minded communication with patients and nursing staff and adherence to established procedures to ensure accurate meals. Shifts run 7:00 a.m.–3:30 p.m.

or 11:00 a.m.–7:30 p.m., with every other weekend and holiday coverage. You will handle tray tickets, assist with menu planning, track records, and troubleshoot interface issues to