Food Service Liaison

UPMC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Excellent benefits

pleasant work environment

friendly team

Job summary

Magee - Women's Hospital of UPMC in Pittsburgh is seeking a Part Time Food Service Liaison to help process patient diet orders and assist with menu planning, while coordinating with nursing and diet office software.

The role emphasizes friendly patient interaction, timely communication of issues, and accurate handling of nutrition orders to support hours of operation.

Responsibilities

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
• Prepares tray tickets for food assembly according to workflow procedures in the operation.
• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
• Maintains record-keeping and prepares reports as assigned.

Skills

Customer service

Telephone skills

Job description

Join our team of Life Changers!

Magee - Women's Hospital of UPMC is hiring a Part Time Food Service Liaison.

This position will work day & evening shifts. Rotating weekend and holiday availability is required to support the hours of operation.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose:

Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

Responsibilities:

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
• Prepares tray tickets for food assembly according to workflow procedures in the operation.
• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
• Maintains record-keeping and prepares reports as assigned.