Part-Time Patient Diet Services Liaison

UPMC; York, Northern (ME, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

UPMC Memorial is hiring a Part-time Food Service Liaison to support patient diet orders and food service operations. The role emphasizes friendly patient interactions via phone and coordination with nursing staff to troubleshoot order issues.

Responsibilities include processing nutrition orders using automated software, preparing tray tickets, and assisting patients with menu planning while maintaining accurate records and reports. Weekend and holiday availability is required.

Qualifications

• Availability for part-time schedule including weekdays and weekends/holidays.
• Experience interacting with patients and clinical staff, with friendly telephone skills.
• Ability to process and maintain patient diet orders using automated software.

Responsibilities

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
• Prepares tray tickets for food assembly according to workflow procedures in the operation.
• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
• Maintains record-keeping and prepares reports as assigned.

Skills

Telephone skills

Interpersonal communication

Problem solving

Job description

UPMC Memorial is hiring a Part-time Food Service Liaison to support patient diet orders and food service operations. The role emphasizes friendly patient interactions via phone and coordination with nursing staff to troubleshoot order issues.

Responsibilities include processing nutrition orders using automated software, preparing tray tickets, and assisting patients with menu planning while maintaining accurate records and reports. Weekend and holiday availability is required.