JOB 3435 CEP- Surgical Couselor

US Eye; Charleston (SC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye, a physician-led network of eye care practices, is seeking a Surgical Counselor to manage surgical scheduling, post-op coordination, and education on premium lenses. You will liaise with ASC staff and the financial team to obtain authorizations and communicate costs.

This full-time role travels to multiple practice locations around Charleston and surrounding areas. A high school diploma and experience in medical offices or sales preferred; strong customer service and Microsoft Office

Qualifications

• High school diploma required.
• Experience with Microsoft Office products.
• Prior experience in customer service preferred.
• Prior experience in medical sales preferred.
• Prior medical office experience preferred.
• Must work under pressure and respond to patient requests positively.

Responsibilities

• Maintain concierge-level service for surgical patients.
• Educate patients on surgical procedures, lens options, and pricing.
• Coordinate with financial team to obtain insurance authorizations and collect payments.
• Assist patients with payment plans and collect co-pays, co-insurances, deposits, and full amounts.
• Communicate scheduling and insurance updates to patients.
• Schedule ASC surgeries, preoperative, and postoperative appointments.
• Prepare all financial and scheduling paperwork prior to surgery.

Skills

Customer service

Medical sales

Scheduling

Insurance authorization

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

https://useye.com/wp-content/uploads/2022/08/useye-missing-assets-careers-hero.jpeg

JOIN OUR TEAM

Surgical Counselor

About US EYE:

US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolina's and Virginia.

About Carolina Eyecare Physicians:

Carolina Eyecare Physicians is one of the nation’s leading multi-disciplinary physician groups, providing patients worldwide with care in ophthalmology, optometry, cosmetic facial surgery, and skin care. With several locations throughout Charleston and the surrounding area, we are proud to offer our patients convenient access to nationally renowned surgeons, compassionate staff members and cutting-edge technology.

Job Summary

Surgery Counselors ensure all aspects of scheduling surgery, including facilitating post-op appointments, obtaining necessary clearances, communicating with ASC, obtaining patient signatures when needed, and providing patient education on premium lenses as well as what to expect before, during, and after surgery. This position also works directly with our financial team to obtain appropriate insurance authorizations and advise patients of any financial responsibilities and collect payments. They are the liaison between the patient and clinical staff for all surgical patients and will focus on building the relationships with patients investing in Cataract and Refractive Surgery.

ESSENTIAL JOB FUNCTIONS (other duties as required):

• Maintain a customized, concierge level of customer service for our surgical patients.
• Educate patients on surgical procedures, appropriate lens options and pricing based off physician recommendations, and explain how these options fit with the patient’s lifestyle goals.
• Works with the financial team to ensure they have the appropriate information needed to obtain insurance authorizations and collect any patient financial responsibilities
• Assists patients with setting up payment plans, and collects all co-pays, co-insurances, surgical deposits, and full amounts.
• Stay in constant communication with the patient of any insurance or scheduling updates.
• Schedules all ASC surgeries, preoperative, and post-operative appointments according to physician scheduling protocols.
• Coordinates all financial and scheduling paperwork prior to surgery.

Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

COMPETENCIES:

• Demonstrated ability to follow oral and written instructions.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write and perform mathematical calculations.
• Must be able to maintain a high degree of confidentiality. Ability to multi-task, work in a fast-paced environment and manage time accordingly to meet deadlines and requirements of the organization.
• Ability to follow instructions, work well with others and alone with minimal supervision.
• Ability to document in both a technical and easy to understand manner.
• Demonstrated knowledge of medical and surgical terminology.
• Demonstrated professional mannerism and attire.
• Demonstrate ability to counsel and educate patients surgical procedures and lens options.

TRAVEL:

Travel is required to multiple practie locations.

Education and Experience:

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in customer service.
• Prior experience in medical sales preferred.
• Prior medical office experience preferred.
• Must be able to work under pressure and respond to patient requests in a positive manner.

Position Type and Expected Hours of Work:

This is a full-time Monday - Friday position.

Benefits:

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.