Patient Coordinator (PRN)

MedQuest Associates LLC; Charlotte (NC); On-site; USD 30,000 - 40,000; Part time

Job summary

MedQuest Associates LLC, a leading provider in healthcare imaging, is looking for dynamic individuals to fill a PRN position at Novant Health. The role requires welcoming patients, handling appointments, and ensuring a comforting environment in the imaging center.

Candidates should have a High School Diploma or equivalent, with a background in customer service or hospitality preferred. Strong communication skills and the ability to multi-task are essential for success in this fast-paced environment.

Qualifications

• 0 - 2+ years of experience in customer support or hospitality.
• Working knowledge of computer operations.

Responsibilities

• Serve as the initial point of contact with patients and physicians.
• Check patients in and manage telephone communications.
• Schedule appointments and collect payments as needed.

Skills

Customer service

Communication skills

Multi-tasking

Computer proficiency

Education

High School Diploma or equivalent

Bachelor’s Degree

Job description

Overview

Are you looking to make a difference in healthcare? Look no further! MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you.

Facility

Novant Health Breast Center Ballantyne

Location

14215 Ballantyne Corporate Place, Suite 140 Charlotte, NC

Position Type

PRN

Work Schedule Details

As needed to cover PTO during the week and on weekends. All hires must be able to attend 7 days of training during the week (M-F).

Responsibilities

In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients’ financial responsibility at time of service, and other front office/desk duties as necessary.

Qualifications

Education: High School Diploma or equivalent.

Prior Experience: 0 - 2+ years of experience working in a customer support role or hospitality field.

Special Qualifications:

• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Skills/Experience:

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree