Patient Coordinator

MedQuest Imaging; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

MedQuest Imaging, a trusted partner of Novant Health, is seeking a Front Desk Associate to welcome patients and visitors and coordinate front office operations at the Novant Health Imaging Steele Creek site in Charlotte.

You will check in patients, answer calls, schedule appointments, collect balances, and support physicians and staff in a fast-paced environment while delivering compassionate service and accuracy.

Qualifications

• High School Diploma or equivalent.
• 0–2+ years in customer support or hospitality.
• Strong customer service and communication skills.
• Proficient computer skills and ability to multitask.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet patients and visitors and manage front desk duties.
• Check in patients and answer and route calls.
• Schedule patient appointments and coordinate with staff.
• Collect balances due at time of service.
• Perform general desk duties as needed.

Skills

Customer service

Communication

Multi-tasking

Professional writing

Computer skills

Education

High School Diploma or equivalent

Job description

Overview

Are you looking to make a difference in healthcare? Look no further!

Overview

Are you looking to make a difference in healthcare? Look no further!

MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you.

Facility: Novant Health Imaging Steele Creek

Location: 13557 Steelecroft Parkway Suite 1100 Charlotte

Position Type: Full-time

Work Schedule Details: M-F 7am-5:30p

Responsibilities

In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients’ financial responsibility at time of service, and other front office/desk duties as necessary.

Qualifications

Education:

• High School Diploma or equivalent

Prior Experience

• 0 - 2+ years of experience working in a customer support role or hospitality field

Special Qualifications

• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Skills/Experience

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree

Company Message

About MedQuest Imaging

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.

Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.