Scheduler

Medquest, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 20,664,000 - 30,307,000; Full time

Job summary

MedQuest Imaging, a premier manager of outpatient diagnostic imaging facilities, seeks a Scheduling Specialist in Charlotte, NC. You will act as the first contact for referring providers and patients, expertly handling inbound and outbound calls to schedule and process appointments with care and accuracy.

This full-time role operates on a M-F 8am-4:30pm schedule with hybrid/remote opportunities based on role.

Qualifications

• Minimum 0–2 years in a healthcare setting.
• Experience in a high-volume call center or fast-paced environment.
• Strong communication skills and professional telephone etiquette.

Responsibilities

• Serve as the first contact between the imaging center and referring providers and patients.
• Schedule and process inbound/outbound calls and faxes within 24 hours.
• Maintain documentation and support schedule fluidity and accuracy.

Skills

Typing speed 40+ WPM

Medical terminology

Microsoft Office

Customer service

Education

High School Diploma or GED

Tools

In-house scheduling software

Job description

Overview

Are you looking to make a difference in healthcare? Look no further!

MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you.

Facility: Novant Health Breast Center

Location: 315 Lillington Ave, Charlotte, NC 28204

Position Type: Full-time

Work Schedule Details: M-F 8am-4:30pm

Responsibilities

In this role, you will serve as the first contact between the imaging center and referring providers and their patients. Your mission will be to accurately schedule and process all inbound / outbound calls and faxes within 24 hours of receipt. Additionally, you will follow the appropriate communication channels with your teammates to support schedule fluidity and optimization by way of proper documentation, timely processing and effective teamwork.

You will enjoy this position if you thrive in a high energy, fast paced environment and prefer following task oriented processes in your work. You should also be energized by talking to people on the phone and driven to build top level patient care.

• Ability to handle multiple phone lines while displaying excellent communication skills and telephone etiquette
• Master in house software system to accurately schedule multiple modalities (MRI, Cat Scan, Ultrasound, X-ray), input clinical data, and provide additional commentary necessary for patient appointments
• Input and update vital patient account information at time of scheduling including but not limited to insurance carrier, patient demographics, referring provider, etc.
• Actively maintain good rapport with all referring providers and their staff
• Create remarkable patient experiences by demonstrating professionalism, high level customer service, and compassion during the scheduling process
• Communicate and interact with all radiology center teams effectively and professionally
• Meet and adhere to key performance indicator metrics (calls per day, appointments per day, call quality)
• Complete other duties as assigned

Qualifications

Education:

• High School Diploma or GED

Prior Experience:

• 0 – 2 years of experience in a healthcare setting
• Experience in a high volume call center or fast paced environment

Special Qualifications:

• Excellent typing skills (40+ WPM) with strong focus on entry precision
• Knowledge of medical terminology and health insurances
• Working knowledge of computers and Microsoft Office software
• Detail oriented while multi-tasking
• Positivity with one’s self and teammates

Company Message

About MedQuest Imaging

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.

Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.