Patient Coordinator I Concierge Service

Mclaren-Health-Care; Southfield (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a major health system with a comprehensive network of hospitals, cancer centers, and care providers. This role schedules clinic, radiology, and other ancillary appointments for returning KCC patients and carries out all responsibilities of a staff information specialist.

The candidate should have a high school diploma (bachelor preferred) and 2 years of customer service or healthcare experience, with strong written and verbal

Qualifications

• High school diploma required; bachelor degree preferred.
• Minimum two years of customer service or healthcare experience.
• Strong written and verbal communication skills.
• Familiarity with billing and managed care programs preferred.
• Familiarity with third party insurance verification, authorization and referral procedures.

Responsibilities

• Answer all incoming calls and triage information needs.
• Enter accurate demographic and insurance information into scheduling system.
• Schedule return, new provider, radiology, and diagnostic procedure appointments.
• Participate in staff meetings and ongoing education for process improvements.
• Educate patients and families on records needed for complete evaluation.

Skills

Customer service

Communication

Interpersonal skills

Written communication

Verbal communication

Education

High school diploma

Bachelor’s degree preferred

Tools

Word processing

Billing systems

Insurance verification systems

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Job Summary

Responsible for scheduling clinic, radiology and other ancillary appointments for returning KCC patients as well as performing all responsibilities of a staff information specialist.

Responsibilities

• Answers all incoming customer calls.Identify and triage information needs of caller.Enters accurate demographic and insurance information into the scheduling system to ensure that financial viability at Karmanos Cancer Hospital is secured at the most basic level.
• Responsible for scheduling appointments requested by customers via email..
• Based on predetermined template, schedule return and return to new provider patients for treatment and physician clinic appointments; schedule new and return patients for radiology and other diagnostic and screening procedures.
• Participate in staff meetings and continuing education programs with other staff members in order to build individual skills and implement process improvements that lead to achieving and sustaining a high level of caller satisfaction.
• Assists and educates patients, families, and physicians’ offices in procedures necessary to procure a complete set of records and the importance of having those records available for a complete evaluation.

Qualifications

• High school diploma required. Bachelor degree preferred.
• Two years of customer service or healthcare related experience.
• PC and word processing skills are required.
• Knowledge of billing and managed care programs preferred.
• Familiarity with third party insurance verification, authorization and referral procedures preferred.
• Familiarity with cancer-related information and terminology.
• Good interpersonal skills.
• Excellent written and verbal communication skills.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information

• Schedule: Full-time
• Daily Work Times: 8:30am-5pm
• On Call: No

Equal Opportunity Employer

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.