Patient Coordinator — Eye Care Reception & Scheduling

EyeCare Partners; Portsmouth (VA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Full benefits package

401k with employer matching

Paid time off

Paid holidays

Maternity leave

Education reimbursement

Competitive base pay

Job summary

Tidewater Eye Centers invites applications for a Patient Coordinator in Portsmouth, VA. You will be the first point of contact, greeting patients and guiding them through check-in/check-out while maintaining smooth clinic flow and accuracy in payments.

The role requires strong customer service, multi-tasking, and adaptability across multiple locations. Travel to satellite offices may be required; mileage is reimbursed. This position offers benefits and growth potential within ophthalmology.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience or training, or equivalent education/experience.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Provide exceptional customer service during patient encounters (in person or by phone).
• Answer phones and ensure prompt, courteous service.
• Maintain patient flow and manage office scheduling and duties.
• Handle payments and daily reconciliations as part of check-in/out.

Skills

Customer service

Phone etiquette

Teamwork

Time management

Professionalism

Reliability

Education

High school diploma/GED

1 year related experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Tidewater Eye Centers invites applications for a Patient Coordinator in Portsmouth, VA. You will be the first point of contact, greeting patients and guiding them through check-in/check-out while maintaining smooth clinic flow and accuracy in payments.

The role requires strong customer service, multi-tasking, and adaptability across multiple locations. Travel to satellite offices may be required; mileage is reimbursed. This position offers benefits and growth potential within ophthalmology.